As travel professionals, we always strive to offer our clients the very best in service and support. That we why we abide by the following service standards:

	Our People are certified travel professionals – every UNIGLOBE agent undergoes extensive customer service and quality assurance training.

Professionalism
Our People are certified travel professionals – every UNIGLOBE agent undergoes extensive customer service and quality assurance training.

Travel Management
Every UNIGLOBE agency can be relied upon to offer a complete range of Travel Management & Leisure Travel Services.

Communications Service
Our clients are important to us.  Your telephone calls will be answered within 10 seconds, you will never be on hold longer than 30 seconds, and we will respond to every inquiry by e-mail, telephone, or fax within the hour or we’ll waive our service fee for your trip.

Quality-Assured Reservations
UNIGLOBE reservations are subject to our multi-point Quality Assurance System for 100% error-free reservations. 

Quality-Assured Documents
UNIGLOBE travel documents and our “no surprises” itinerary info whether electronic or paper, are 100% accurate and “worry free” – subject to our multi-point Quality Assurance Check. 

Best Fare Assurance
UNIGLOBE is committed to researching all appropriate buying channels for “best” fares, including but not limited to fares in our reservation systems, web fares, private/contract fares, consolidator fares and UNIGLOBE network fares right up to the day of departure. 

Travel Information Services
UNIGLOBE knows information is the key to controlling travel costs so we will work with you to analyse your needs and requirements in order to provide you with alternatives that will minimize cost and maximize your choice and value.

Onstream Servicing - New Clients
Within their first month with us, every new UNIGLOBE client will be offered our exclusive Onstream Servicing Program.

Ongoing Client Servicing
Every client's experience with us is important - so we closely monitor our performance for every client with our customized "Complete Customer Care" program.

Service Recovery - Complaints Resolution
We will resolve any complaint about our services and respond to any complaint about the service of a UNIGLOBE Preferred Supplier within 48 hours.

Does this sound like the kind of travel management service you expect?  Contact us to discuss your travel management needs at 937-424-3168.